Our Service
Pre sales service
Provide appropriate technical guidance and complete set of equipment data according to the development needs of customers and from the perspective of customers’ actual use.
Solve various problems raised by customers, and design or assist customers with customized laser processing schemes from the perspective of technical feasibility.
Provide equipment display for customers to visit, sample, test machine, etc.
after-sale service
At the use site, the customer’s equipment operators shall be trained in actual operation and processing, daily equipment maintenance and safe use protection, so as to ensure that the users can master the equipment operation procedures and methods as soon as possible and can operate the equipment independently for production and processing.
After the installation and commissioning of the whole set of equipment, it will enter the two-year warranty period from the date of training.
During the warranty period, the company will also irregularly assign customer service specialists to conduct technical visits to the user’s equipment work site, maintain and inspect the equipment, and answer the user’s questions.